Built and streamlined processes, removed blockers, and organised key ceremonies for a team of 8 designers across 5 retail-facing product areas, ensuring high-quality design delivery on time and in alignment with cross-functional partners’ expectations.

Rolled out a new planning process that brought Design into road mapping earlier, reducing rework, increasing Engineering readiness, and speeding up average release timelines by 2 sprints.

Launched a monthly Design Showcase to give cross-functional leadership visibility into upcoming design work, alignment on UX decisions, and a forum to identify shared opportunities for future collaboration. 

Curated and facilitated a hands-on design thinking workshop for over 100 college students at TMCF pitch competitions, in partnership with corporate sponsors including the NBA, Chevron, Molson Coors, and others.

Taught AI fundamentals and prompt engineering, helping students build ChatGPT-powered assistants trained in design thinking to boost efficiency and expose HBCU students with zero AI experience to real-world AI applications.

Developed and facilitated a Pitching 101 workshop to help first-time student pitchers communicate unique value propositions through clear, compelling storytelling emphasizing the human art of pitching that goes beyond what AI can replicate.

Championed and secured approval for the first-ever Student Ambassador role by partnering with the Dean; developed the structure, budget, and responsibilities to ensure student voices informed the 2021–2026 strategic plan.

Collected insights from 1,200+ students and initiated cross-institutional partnerships to deliver new student benefits, including free library access at a neighboring university.

Founded and led a 14-member Student Advisory Council to influence key college decisions, including loan forgiveness policies and technology adoption.

Refined a research plan and conducted interviews with 15 employees to assess whether current responsibilities aligned with official SOWs, surfacing potential inefficiencies and supporting HR’s efforts to optimize workforce utilization.

Partnered with HR and Marketing to propose shifting Boeing’s social media strategy from product- to people-focused, highlighting employee stories to attract talent and boost brand visibility.

Redesigned and streamlined the HR dashboard to track internal and external job movements across the supply chain workforce, enabling faster insights, and efficient decision-making for leadership.